Return Policy

Final Sale Policy
All sales of digital products on our website are final. Due to the nature of digital products, once a file has been delivered, the sale cannot be canceled or refunded. This policy ensures the protection of our intellectual property, as digital files cannot be returned and provide instant access to the original design.

Issues with Digital Files
If you encounter any issues with your digital file, such as file corruption or a mistake in the delivered product, please contact us at info@sv-patternstudio.com within two weeks of your purchase. Include your order number and a detailed description of the issue. We will review each case individually and work to resolve the problem as quickly as possible.

Resolution Process
Depending on the nature of the issue, we may provide a file replacement, technical support, or other forms of assistance to ensure you receive the product as intended. Our goal is to ensure your satisfaction with your purchase.

Response Time
We strive to respond to all inquiries regarding issues with digital purchases within 48 hours. Please ensure that your email includes your order number and a detailed description of the problem to expedite the resolution process.